STORE POLICIES

SIZING POLICY

It is crucial to order sizing kits to record accurate nail sizes for each nail shape. Any sizing errors are the customer's responsibility, so please double check that you know your nail sizes for each nail shape before submitting an order.

SHIPPING

Sizing kits, shapefinder kits, and add-on products will ship for free within 24 hours of placing your order. This is to ensure you can size your nails as soon as possible before ordering a set of nails. A flat rate of $5 is added to all nail set orders to cover shipping costs.

Standard USPS shipping is $5 and will take 3-5 days to deliver after order is processed. Express shipping is $10 and will take 1-3 business days. Order tracking  will be available and sent to email once order is placed. We do not ship internationally at this time.

PROCESSING

Each nail set is made to order, which means it will take time to create each handmade product. Please allow up to 1 week to process Solid Nails, Designer Nails, and Custom Nails. Busy seasons may incur additional processing time to create your nail sets with care.

RETURNS

All GNAIL products are final sale. We do not offer returns due to the custom nature of products.

EXCHANGE & REFUNDS

We do not offer exchanges at this time. Refunds are only offered if your order is incorrect or it arrives damaged in transit. If this happens, email hello@gnail.store within one week of receiving your order. Please include photos and an order number in your email.

REPLACEMENT NAILS

Lost a nail to the infinite chaos of the universe? It happens. Order a replacement nail and it will be processed and shipped out as soon as possible.

CUSTOM ORDER POLICY

Custom orders are an opportunity to bring your personalized nail art ideas to life. I will not start working on a custom order until you have submitted a custom design form, we have had a conversation about your nails, and I have received payment from a custom purchase order. Detailed custom order instructions can be found here.

I will let you know what “Design Level” to select for your custom order. I set price levels for every nail set I create based on the level of design complexity, time used, and materials required. I am always happy to work with your budget to modify a custom design for the price tier you are comfortable with. If a customer selects the incorrect design level when placing an order, the order will be cancelled and refunded. Place your order again at the correct design tier, and we will be all set.

CONTACT

I am always here to answer questions, clear up any confusion, and hear your feedback. If you have questions about your order, want to share photos of your gorgeous new nails, or just want to say hi, please email hello@gnail.store or DM on instagram.